Do you know

• what your clients care about?
• what your clients’ concerns are when dealing with your firm?
• how your clients rate your practice?
• what other services your clients are interested in receiving?

Do you know? OR (more likely)…..Do you think you know? Have you asked them? Unless you ask the questions, you never really know.

The most successful and profitable practices in the U.K. and Ireland take the time to listen to their clients to truly add value to their practice.
At the 2020 Group we have developed a proven methodology of surveying your clients.

How does it work?

We will provide you with a standard letter to send to your top 50 clients which have been selected by the partners.

The letter indicates the importance of both positive and negative feedback and that if they should be contacted over the phone, would they mind spending a few minutes with a specialist from the 2020 Group.

2020 Canada then personally telephones all of the clients and summarizes the results. Typically the telephone interviewing will cover 90% - 100% of the clients listed. After summarizing the results, we will visit your firm to present the findings to all of the partners.

What does it cost?

The cost involved to:

• Carry out the telephone research
• Summarize the results
• Meet with the firm for a 3 hour presentation to give feedback, and Give recommendations

is set at $100.00 per client for the first 50 clients and reduces to $80.00 per client thereafter.